Under 50,000 people
Cities, towns, counties and their agencies serving a population under 50,000: April 26, 2027.
ADA Title II / WCAG 2.1 AA
April 26, 2027 is closer than it looks.
Under the U.S. Department of Justice's ADA Title II rule, small cities, counties, special districts, school districts and libraries must make their websites and online documents conform to WCAG 2.1 Level AA by April 26, 2027. We find what's failing, fix it, and document it.
Who has to comply
If you're a state or local government entity, this rule covers your website.
Special districts
Water, sanitation, parks, fire, transit, harbor and healthcare districts: April 26, 2027.
Schools and libraries
Public school districts, community colleges and library districts follow the deadline for their size.
50,000 and over
Larger entities had until April 24, 2026. If you missed it, the sooner you start the better.
What usually fails
The same problems show up on almost every public-sector site we check.
Low color contrast
Menus, buttons and banners in brand colors that people with low vision can't read.
Unlabeled links and forms
Icons, phone links and form fields that a screen reader announces as "link" or "edit text" with no name.
Broken heading structure
Missing, empty or repeated main headings that make pages hard to navigate without a mouse or by voice.
Inaccessible PDFs
Agendas, minutes, forms and reports posted as scanned or untagged PDFs.
Keyboard traps
Drop-down menus, sliders, calendars and pop-ups that can't be used with a keyboard alone.
Video and maps
Videos without captions and embedded maps or frames without titles or alternatives.
How it works
Audit, fix, document. Three steps.
- 01
Audit in about 5 business days
Automated testing plus manual review, keyboard testing and screen-reader testing (NVDA, VoiceOver, TalkBack) of your key page templates, forms and documents. You get a prioritized report: every issue, where it is, which WCAG criterion it fails, and how to fix it.
- 02
Fix it, on your current platform
We remediate templates, theme settings, components and content in your existing CMS (CivicPlus, Granicus, Revize, WordPress and others), and make your current documents accessible. Issues in vendor-controlled code are documented for your vendor.
- 03
Document and train
A conformance summary, an updated accessibility statement, testing results, and a short recorded training plus checklist so your staff keep new content accessible.
Pricing
Start with a $250 audit.
$250 audit
credited toward the fixes
Remediation is a fixed price quoted after the audit, so you know the full cost before you commit. Fits most small-purchase thresholds. W-9 available.
The audit includes
- Automated scan of your key pages and templates
- Manual review against WCAG 2.1 Level A and AA
- Keyboard and screen-reader testing on desktop and mobile
- A sample review of your PDFs and documents
- A prioritized report with a fix for every issue
- A 30-minute walkthrough call with your team
- Optional: quarterly re-checks after the fixes ($250 per quarter)
Questions
Honest answers.
Will an accessibility widget or overlay make us compliant?
No. Overlay widgets change how a page looks on top, but they don't fix the underlying code, labels, headings or documents that WCAG 2.1 AA is measured against.
Do we have to fix every old PDF?
Not always. The rule has exceptions for archived web content and for older documents that aren't used to access current services. The audit identifies which documents need work now, so you spend money where it counts.
We use a vendor platform like CivicPlus or Granicus. Can you still help?
Yes. Most issues are in your content, settings and templates, which we can fix in your account. Anything in the vendor's code is documented clearly so you can hold the vendor to it.
How long does it take?
The audit takes about 5 business days. Fixes for a small site usually take a few weeks, well before April 26, 2027, if you start now.
Who are you?
Promo Web Digital is a web design and development studio in Long Beach, California, led by Luciano Olguin, with more than 25 years of experience building and maintaining websites. We work in English and Spanish.
Next step
Send us your website. We'll tell you where you stand.
Book a free 30-minute call or email hello@promowebdigital.com with your website address. We'll share what our first scan finds, with no obligation.